1. Refunds & Complaints
Our services are governed by United States law and applicable international regulations. Because each Ed Card application is a customised digital service, you agree to waive standard cancellation rights once your application is submitted.
2. How to Request a Refund or Lodge a Complaint
Send your request by email to Inquiries@ed-aruba.website. 90-day window: Refund requests must be received within 90 days of the payment date. Refund requests made more than 90 days after payment will not be honored unless supported by documented evidence of an error on our part.
24- to 72-hour response: We will review and reply to every refund or complaint email within 24 to 72 hours (business days). Please include the applicant’s full name, the email address used for the order, and your application reference number to speed up processing.
3. Application Processing Time
We aim to submit Ed Card applications to the authorities within 24 hours of receiving a completed order. We cannot be held responsible for delays caused by government systems or other third parties. Do not apply through ed-aruba.website if your departure is in less than 48 hours.
4. Fees and What They Cover
By paying our fee, you authorise us to act as your data-processing agent for the Ed Card application.
Standard US $60 Application confirmation
Accuracy & compliance checks
24/7 email support
Priority US $79.99 • All Standard benefits plus faster queue placement
If an application is refused, you are eligible for a reimbursement of the government fee component.
For any approved refund, an administrative charge of US $25 is retained to cover processing costs.
We are not liable for losses caused by payment declines (e.g., card limits or bank authorisation issues).
5. No Waiver
If we do not enforce any part of these terms at any time, it does not waive our right to enforce that part later.
6. Notices & Communication
Official correspondence must be sent:
By email: Inquiries@ed-aruba.website.
By post: to our registered office : The Sand Lake Building. Orlando, FL 32819, USA
Email notices are deemed received the same business day if sent during working hours, or the next business day if sent after hours, on weekends, or public holidays.
ed-aruba.website is an independent, third-party service provider registered in the United States. We are not affiliated with, endorsed by, or connected to any government authority.